NEED HELP? | CONTACT US
We care about our customers and welcome any feedback that will help us improve our service. If you have any inquiries about any of our products on the website or ordering with Cotton Conscious please use one of the following methods below.
Email is best for the quickest response.
49 WORLINGHAM ROAD, LONDON, ENGLAND SE22 9HD
WHAT’S APP +44 (0)7913 515 198
UK Standard DHL Express Service (1–3 days): £7
UK Next Day DHL Express Service (no Saturday delivery): £9
USA & Worldwide DHL Express Service (1–3 days): £12
Free UK shipping over £100
All DHL services are tracked and Insured and require a signature.
Services other than Next Day take 1-3 days to arrive.
Russian customers: Provide a business address for DHL delivery
Brazilian customers: Provide your Tax ID Number / CPF
Can DHL deliver to my work address or alternative address?
Yes, everyone has a busy schedule so we appreciate that you may not be able to take delivery at your residential address during the week. If you would like delivery to your work or an alternative address please remember to add this address in the shipping address option.
Please note: DHL do not take instruction to leave at the neighbours address if you are not able to take delivery of your goods. They will only deliver to the stated shipping address. We are unable to change your delivery address once an order has been despatched.
Do DHL deliver on Saturdays?
No, DHL does not deliver on Saturdays.
What happens if I miss my DHL delivery?
A signature is required for DHL Express delivery. If you are not in when the courier first tries to deliver they will leave a card and then take your order back and then attempt to deliver two more times on the following working days or alternatively you can arrange to pick up at your local depot. Please follow the instructions on the card left by the courier to arrange redelivery.
What are your despatch times?
If you order after 3 pm GMT on Friday then delivery will be despatched on Monday. Please note working days are Monday-Friday, Bank holidays are not working days.
How do I track my order?
DHL is a fully trackable courier service. You will receive your tracking number by email as soon as it is despatched and you can track your order’s journey to you via the DHL Website.
Duties and Taxes
Any import duties and taxes are charged once the parcel has reached the destination country and these charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges as customs policies vary by country. If you have any questions related to customs charges you are advised to contact your local customs.
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees. If you refuse a shipment from COTTONCONSCIOUS.com, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to galibardy.com. This amount will be deducted from your merchandise refund. In the instance, the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
How do I Return or Exchange?
You have up to 14 days (from the date of purchase or shipment date) to return any merchandise with which you are not satisfied.
Please note we cannot refund for returned postage on orders made with a promotional free shipping option. You must ship the item(s) back to us, the address for online returns is listed below.
Please use a ‘Signed For’ delivery service to make sure your parcel reaches us, and retain your postage receipt. We are afraid we can’t accept responsibility for items that fail to get to us. A ‘proof of posting’ form will not be sufficient.
Item(s) are to be returned in the same condition as sent and in the original packaging. If the item(s) has been worn or damaged, we cannot refund and the item(s) will be returned to you. If galibardy.com shipped you the wrong item or the item was damaged in transit, we will gladly refund all shipping charges.
If galibardy.com shipped you the wrong item or the item was damaged in transit, we will gladly refund all shipping charges.
Return and Exchange Address
49 Worlingham Road, Dulwich, London, England, SE22 9HD